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Privacy Policy
Box24 Casino operates under licences issued by the Curacao Gaming Control Board and the Malta Gaming Authority, and uses SSL encryption alongside third-party auditing to support fair and secure play.
Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. Box24 Casino may collect information that you provide directly, information created through your activity, and information received from service providers or other lawful sources. We try to collect information that is relevant to the purpose for which it is used.
Account and identity information
When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gaming settings. We may also record information about your communications with us, including questions, requests, complaints and support history. These records help us operate your account, respond to enquiries and keep appropriate records of our interactions.
Verification and compliance information
To confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include identity documents, proof of address, information about the source or purpose of funds where appropriate, and details needed to assess account security. Verification information may be checked by specialist service providers acting on our instructions. These checks help prevent underage access, identity misuse, fraud, money laundering and other unlawful or harmful activity.
Payment and transaction information
We may record deposits, withdrawals, gaming activity, account balances, transaction references, payment method details and related risk or fraud indicators. Payment providers may process payment information under their own privacy terms. We generally use transaction records to process requested payments, investigate unusual activity, provide account statements, resolve disputes and meet record-keeping obligations.
Device, usage and cookie information
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times and referring website. We may also collect information about how features are used, including clicks, navigation and error reports. This information helps us maintain website security, improve performance, understand general usage and identify technical problems.
How and why we use information
We use personal information for purposes connected with providing and protecting the website and its services. Depending on the circumstances, this may include the following:
- Creating, administering and securing player accounts.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, account ownership and eligibility.
- Carrying out anti-fraud, anti-money laundering, security and risk checks.
- Providing customer support, responding to requests and resolving complaints or disputes.
- Sending service messages about accounts, transactions, security, changes to services and other important matters.
- Understanding website performance and improving features, content and user experience.
- Monitoring for breaches of terms, suspicious behaviour, misuse, technical attacks or other unlawful activity.
- Meeting legal, regulatory, court, tax, accounting and other applicable obligations.
- Protecting the rights, property, safety and legitimate interests of players, Box24 Casino and relevant third parties.
Where marketing communications are sent, we aim to use information for that purpose in accordance with applicable requirements and your communication preferences. You may be able to change marketing choices through account settings, a preference tool, or the unsubscribe option in a marketing message. Service and security messages may still be sent where they are necessary to operate or protect your account.
Sharing information
We may share information where reasonably necessary for the purposes described in this policy. Recipients may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers, professional advisers, insurers, auditors and other suppliers supporting the website. These providers should receive only information relevant to their services and are expected to handle it appropriately.
Information may also be disclosed where required or permitted by law, in response to a valid legal process, or where disclosure is necessary to protect people, investigate suspected wrongdoing, enforce applicable terms or protect the security of the website. If a business change affects the services, information may be transferred as part of a merger, sale, restructuring or similar transaction, subject to appropriate handling.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or pieces of information stored on your device. Some are needed for functions such as signing in, remembering preferences, maintaining a session and protecting the website. Other cookies may help us understand website usage, measure performance, personalise content or support marketing activities, depending on the settings and features available.
You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of particular website functions. Your browser may also provide controls for clearing existing cookies and limiting future storage. Cookie choices may not remove information already collected for other lawful purposes.
Security measures
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication processes, monitoring, secure connections, staff guidance and supplier requirements. No online service can guarantee complete security, so you should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.
Storage and retention
Information may be stored or processed by us and by service providers in Australia or other locations, subject to appropriate safeguards and applicable requirements. We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute resolution and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. You may ask us to explain how information is used, request access to information associated with your account, ask for inaccurate or incomplete information to be corrected, or request deletion of personal information where retention is not required and no other lawful reason applies.
You may also withdraw consent to marketing communications at any time. The simplest method may be to use the unsubscribe link in a marketing message or update your available communication preferences. Withdrawing marketing consent does not necessarily affect processing that is required to provide services, protect the account, complete transactions, carry out verification or meet legal obligations.
Making a data request
To exercise your rights, ask a privacy question, request access, seek correction, request deletion, or withdraw consent to marketing, contact support@box24casino.top. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or changing account records, particularly where a request could affect account security or another person’s privacy.
We will review requests and respond within a reasonable timeframe, subject to applicable requirements, identity checks, technical limitations and any lawful exceptions. In some situations, we may need to refuse or limit a request, including where information must be retained, disclosure could prejudice fraud or security checks, or providing it would affect another person’s rights. If this occurs, we will aim to explain the reason where permitted.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. We encourage you to review it periodically. Where a change is important, we may provide an additional notice through the website, your account or another appropriate channel.